Polo Equipment Polo store Polo equipment
FREQUENTLY ASKED CUESTIONS

How safe are my data when I place an order?

Reliable purchase - Warranty of security:
La Gringa Saddlery gives a great importance in keeping safe the information you provide, that is way we work with high standard security systems to protect your data.
Either the information supplied by your purchasing order as your credit card data are entered by safety servers (SSL) encrypted with 128 bits. Likewise, in order to guard the information provided by your credit card, their data are entered only in PayPal, not in our servers.

How can I contact if I have a question about my order?

In case of an inquiry or doubt please send an e-mail to info@lagringapolo.com or you can phone to 0059 11 5226-1959

What difference would there be between La Gringa Saddlery and the other polo-equipment dealers?

Our organizing staff is in a day to day training in order to reach the best efficiency to satisfy our clients, increasing the quality of our products, trying to suit to the necessities of our purchasers and attending to their pecularities.
We aim at improving our customer-services and keeping up our competitive prizes. In spite of the fact that we are dealing in a high competitive market we are continuously making an effort to succeed, imitating high-handicap polo players that fight to maintain and advance to the following position.

Currency Converter & Duty Taxes

Clic HERE to convert an specific amount of money to your local currency and find more information about local Duty Taxes.

What is the delivery time of my order?

The delivery time varies depending on the part of the world to which shipment must be made as well as the product availability. The shipment will be delivered within the following 3 or 4 business days after the product is available. For further information, please check the Goods Transit Times table.
We send your orders to any part of the world. You have to take into consideration customs regulations of your own country and those of the destination outside the Argentine Republic.
After you have effected your purchase, we will send you a digital receipt indicating the receiving date of your shipment.
Every day you can find out the status of your orders. Check your shipment, entering My Account.

How to complete the order?

First step in process of purchase consists in adding all the products desired to the basket. From there you can continue selecting other products, modifying quantities of the products already selected, or you can enter your registration to finish the purchase. Once you have added all the items to your basket, you should enter your user code and passport to verify your data and make the desired modifications. In case you have already purchased products in "Gringa Saddlery" you can logg in and continue with your purchase.
At second step in process of purchase you have to check shipment data that you entered when registering in La Gringa Saddlery. During this step you can send us additional information in relation to your purchase or other comments.
In case you buy products with a different variety of colours you will be able, through-out this step, to inform us about the colour or the combination of colours you require.
At third step in process of purchase you have to select the way of payment (PayPal). For further security there will be opening a new PayPal window in a reliable server, where you will enter your credit-card information. La Gringa Saddlery neither process nor store up your data in our basis.
Once you finish payment in PayPal, the system will turn back to La Gringa Saddlery to show you its confirmation, you will also receive an e-mail message showing the details of your purchasing order. All prices are in U$S dollars.

How can I pay my purchases?

Here you choose the way of payment that better fits to your needs among the following options:
1. PayPal (Visa, Mastercard, American Express, Discover, eCheck)
2. Western Union.
3. Banking transference.

How fast will I receive my order?

Within 96 hours depending on the destination country and the availability of the chosen product.

Refunds And Exchanges

If you are not satisfied with the product/s we have sent, you can ask for the product/s to be change or refund of the money within ten days after the shipment was delivered. We need you to contact us and tell the reason why you need to change the products or the money refund in order to authorize the exchange or refund. At that moment we will assign you a claim number. Please do not send us back any product before contacting us.
The refund of money involves the merchandise value only, and it must be kept preserving its original state, avoiding being used. The delivery costs will be paid by the client.
The exchanges will be payed before being delivered, we will not receive charges or packages without paid postage.
The products made to measure cannot be exchanged or refunded except in case of quality or design failures.
The professional saddle-seats are 10 years warranted, in all cases, they must have a normal use and a suitable treatment. The remnant saddle-seats are 5 years warranted and it will be taken into account the same requirements of use and conditions.

Who transports and delivers my orders?

All shipments are handled by experts who deliver your orders at the place and date you have selected and, furthermore, you will know where your orders are through our Shipment Follow System.
Shipments are handled by DHL or RAICO.
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