Polo Equipment Polo store Polo equipment
SITE POLICIES

Shipping information:

Shipments are made through international couriers, either DHL as UPS or Raico.

All shipments are in charge of specialists that deliver your orders at the place you have selected and you can always know the status of your orders through-out our shipment tracking system available from My Account.

You must bear in mind customs restrictions at the destination country. La Gringa Saddlery will not be responsible for delays, inconveniences, damages caused by customs inspections or the impossibility of clearing through customs the products at the country you have chosen as destination. We urge you to consult your local Customs Agency.

The delivery time varies depending on the part of the world to which shipment must be made as well as the product availability. The shipment will be delivered within the following 3 or 4 business days after the product is available. For further information, please check the Goods Transit Times table.

We send your orders to any part of the world. You have to take into consideration customs regulations of your own country and those of the destination outside the Argentine Republic.

After you have effected your purchase, we will send you a digital receipt indicating the receiving date of your shipment.

Every day you can find out the status of your orders. Check your shipment, entering My Account.

Payment options:

Here you choose the way of payment that better fits to your needs among the following options.

1. PayPal or 2Checkout (Visa, Mastercard, American Express, Discover, eCheck).
2. Western Union.
3. Banking transference.

How to complete the order?

First step in process of purchase consists in adding all the products desired to the basket. From there you can continue selecting other products, modifying quantities of the products already selected, or you can enter your registration to finish the purchase. Once you have added all the items to your basket, you should enter your user code and passport to verify your data and make the desired modifications. In case you have already purchased products in "Gringa Saddlery" you can logg in and continue with your purchase.

At second step in process of purchase you have to check shipment data that you entered when registering in La Gringa Saddlery. During this step you can send us additional information in relation to your purchase or other comments.

In case you buy products with a different variety of colours you will be able, through-out this step, to inform us about the colour or the combination of colours you require.

At third step in process of purchase you have to select the way of payment (PayPal). For further security there will be opening a new PayPal window in a reliable server, where you will enter your credit-card information. La Gringa Saddlery neither process nor store up your data in our basis.

Once you finish payment in PayPal, the system will turn back to La Gringa Saddlery to show you its confirmation, you will also receive an e-mail message showing the details of your purchasing order. All prices are in U$S dollars.

Terms and General Conditions

All information found in any part of the Site (later referred to as the Site and the information mentioned referred to as the Service) is available in accordance with the present Legal Considerations and Legal Advisories that can be found in specific parts of the Site on a specified topic (all together the Legal Considerations, Privacy Policy, and Legal Advisories are later referred to as Terms and Conditions).
The Terms and Conditions as well as the Information about the Service are applied to all visitors of the Site, including users of the Service, from the first moment of the access to our homepage (The Homepage).
If the User does not completely accept the present Terms and Conditions he is asked not to proceed with the access and the visit of our Site. In all cases, proceeding with the visit of our Site, it will be understood that the user accepted the present Terms and Conditions.
The Terms and Conditions could be modified in all or in parts only by the Owner of the Service, and those changes and implementations will become valid from the moment of their publication in the Site or from the time that the user becomes notified by any medium, whatever comes first. That is why we suggest you visit the Terms and Conditions regularly. The violations of the Terms and Conditions will give the Owner of the Service a right to suspend or terminate the provision of the Service to the user.

The Service
The Service is a service of information and communication on line provided by the Company and its affiliates (referred jointly as Owners of the Service), and will be provided only to those users that agree to all terms and conditions established in the present General Terms and Conditions.
In none of the cases the information offered in the Site should be considered as complete or that in some form could satisfy all the needs of the User. In the majority of the cases, the information offered in the Site is simply destined that the User could obtain a quantity of data about the subject of his interest, and this data is generally provided by the third parties not associated with the Owners of the Service without the effective possibility of control by the latter at the moment of putting data on the Site. That is why we suggest that the User read with special attention the present Terms and Conditions because it is exclusively this document that will define our responsibilities and obligations with respect to the security as well as the conduct that the User should maintain at all times for his security, the one of the rest of the Users and the continuous provision of the Service.
The Owner of the Service is not responsible for the damages and prejudices that could possibly take place through the usage of the information provided by the Service except that the information have been provided specifically with the intention to hurt the Users of the Service.
Because of the fact that at present the technical media does not allow to guarantee the absolute absence of interference in the action of the third parties in the Sites published in the Internet, in no way the Owner of the Service guarantees the precision and verity of all or parts in the information presented in the Service, or in its actualization, or in that this information has been altered or modified, in all or in parts, after been included in the Service, or any other aspect or characteristic of the information brought by the Service or through the links eventually included in the same.

Limitation of Responsibility
The services of payments on-line that take place through the public network of communications or any other medium are brought by the third parties completely disassociated with the Owner of the Service, with which the latter has signed conventions to provide the service of payments on-line. In any case, the security, confidentiality of the payments on-line done by Users as well as the responsibility of the Owner of the Service will be limited respectively to the measures of security, confidentiality and responsibility accepted by those third parties as providers of the service of payments on-line at the face of the Owner of the Service in virtue of the respective contract.
In a case of existing responsibility of the Owner of the Service for any type of damages, the amount of those will not exceed en its totality the retribution paid by the User to obtain the information in question or of the provided Service, whichever will be the case.
This limitation will be applied on any type of payment that the Owner of the Service will have to provide by any legal cause or any juridical decision, but will not be applied in those cases where the Owner of the Service is found responsible of damages occurred in health of physical integrity of those Users who have not violated the present Terms and Conditions.
In this last case, the Owner of the Service will be responsible only if the user has not been sufficiently warned, either by the medium of the Service or by any other medium with anticipation to the hurtful act, about the possibilities of resulting damages.

Copyrights
Copyrights of any information provided in the Site can be found rightfully registered by the Owner of the Service and his respective owners according to the laws of the corresponding jurisdiction, or those that are applicable respectively. The respective owners will possess at any time the intellectual property of this information.
Any redistribution, retransmission, or publication of any material is strictly prohibited without the previous written agreement of the respective owner or author. In all cases that demonstrate on the screen the advisories related to the property of the information, the User will not be able to modify or suppress it.
In a case where the User sends the materials or information of any sort that has to be licensed, the User gives consent to grant the Owner of the Service and the Users of the Service a perpetual license, free of charge, not exclusive, worldwide, including in those granted rights the right to sublicense, reproduce, distribute, transmit, create derivative works of the same, exhibit and execute publicly any material and other information that integrates to the information or materials of the User sent to the Owner of the Service (including without limitations ideas to renew or improve products and services), either previously inserted by the User in the areas of the public access of the Service or included in any area of the service in virtue of other media or means already known or developed in the future. Thus, the User renounces to attempt any type of claims or actions against the Owner of the Service or the users of the service for any eventual or actual violation of any right to intellection property of the information or downloaded materials sent by the User.

Integrity
In a case where any part of the present General Terms and Conditions is declared invalid by any authority, the rest of its parts will maintain the validity. In all cases where it is possible the Owner of the Service reserves the right to integrate and interpret the parts not declared invalid by those authority.

Terms of Use
The User accepts to comply with all terms established in the Usage of Service Policy and the modifications that the Owner of the Service applies to those terms that will be considered as the rules that regulate the activity of the User in the relation with the Service.
The Owner of the Service reserves the right to eliminate or modify any information, communication, material, or message that the Owner of the Service in his opinion believes violates the Policies of the Usage.
Those policies regulate the conduct with respect to the use of the Service. The incompliance on the side of the User of those policies could result in the suspension or termination of the access to the Service and according to the case, in the eventual legal proceedings against the User.

1. Access Account: when the User initially registers for the Service, the User could be required to use the Identification (User ID) and the personal key (Password) that should be created by the User. The Owner of the Service, by his exclusive criterion and for whatever reason, reserves the right to reject or modify any User ID and/or Password that the User chooses. The access account while is active is the property of the Owner of the Service.
2. The Users will not be able to send or transmit any type of messages anonymously or under a false name. The User should prevent that any other person that does not act as the User of the Service or under his supervision access the Service using the account of the User for any reason. All information that is sent using the account of the User will be considered as sent by the User.
3. The Users will not be able to send any archive to the Owner of the Service or other Users that contains a virus, or technological defects that are contagious and destructive.

On-Line Privacy Policy
This Privacy Policy is destined to inform You, the visitor or the User of our site, about the way in which we deal with Personal Information (the way it is classified below) and about the different alternatives that You have with respect to the usage of your Personal Information.
Periodically, we can modify the present policy in order to include new subjects and reflect the changes in our Site, the technologies used by us that can affect the treatment of your information, or about our attitude with respect to the information gathered. Sometimes, we can add the changes to this policy meanwhile those changes take place, in a way that You can at all times have access to know about the information that we gather, the usage of this information, and the possibilities to reveal it or give it to the third parties.

Personal Information
The personal information is the individual information, such as full name (the name and the last name), ID number, address, phone number and email address (called altogether as Personal Information) will not be recompiled by us without your previous consent. In our Site, we could require you to submit your personal information in order to facilitate your usage or participation in our surveys, subscriptions, our mail lists, bulletin boards, access accounts, your requests with respect to the products we offer and/or in relationship with any other activity, services or recourses that we can provide in our Site. In all those cases, we can recompile your Personal Information only if you provide it voluntarily.
In the case that you provide us with your Personal Information, you accept that this Personal Information could be used in the activities mentioned in the paragraph above. Likewise, if you send us an email, we can solicit, or use if available, your Personal Information with the intention to reply to your email in a more detailed way. Finally, you also accept that we can either archive your Personal Information and/or any related data for future references or discard this information partially or totally after using it. Once you send us your Personal Information, you agree that we also can use this Information for external and internal marketing as well as for promotions and sales.

Sending Messages
In order to provide you with the best service, in the future you can receive messages from our part confirming your subscription and/or about your account, and/or to notify your about the changes in Present Terms and Conditions of the Site.
Occasionally, we could send you emails in order to present a product or service that we would consider of interest for the Users of our Site.

Exceptions to our Reserve on Personal Information and Other Information
In compliance with our legal obligations, your Personal Information and/or any other type of information about you that we can have an access to, intentionally or casually, and/or about your account can be revealed to the third party in order to obey the legal procedures such as legal citation, or a warrant, or authority orders that can be considered valid under the applicable laws. Likewise, for our protection as well as yours and of other users of the Site, your Personal Information can also be revealed in those cases where there exists the breaking of the security system of the Site, or any physical danger or a threat of such to you, us, or other users of the Site.
Finally, we warn you that in those cases where you give out your Personal Information, or any other relevant information, in on-line communications, such as bulletin boards, this information could eventually be recompiled and used by the third parties, with or without your permission. Though we try our best to protect your privacy, we cannot guarantee the security of the information you provide through the methods of communication mentioned above and therefore, you provide such information under your responsibility. Users under 18 years of age cannot be registered in our Site, and only can be registered through their parents or legal guardians.

Cookies
In order to provide you with the best personalized service, our Site employs the technology of Cookies to have access to not specified information about you that can consist of any information other than your Personal Information (later called Non Specific Information). At present, with the technology in the usage of the Site, the Non Specific Information that we compile can consist of information related to the browser that You use, the type of the computer, operating systems, providers of the Internet service and similar information. Desiring to improve the areas of interest of our Site our technology also compiles information about the areas You visit in our Site and about the relationships you establish with our Site. This Non Specific Information is gathered by us and operators of our Service to understand how You and our other Users, considered as a group, use the services and resources that we provide in our Site. This way we are able to know which areas in our Site are preferred by our Users, which ones need to be improved and what technology is being used.
Eventually, we can arrive at sharing this statistical information with our partners, providers, and third parties, but in no way will we share your Personal Information. We need to warn you that some of our announcers could insert, publish or transmit advertisements of various types in our Site that contain the technology to compile information about other Users. Within our technological possibilities and according to our agreements with those announcers, we will not allow them to compile Personal Information about our Users inside our Site.
Your browser as well as others can be programmed to receive Cookies. In this case and if you do not wish to release non specific information, you can program your browser to reject Cookies, or to warn you when the site you are visiting intends to send you Cookies. If you do this, please remember that some Internet sites as well as some of the parts of our Site may not be functioning properly. For more information about how to disable your browser to accept Cookies please go to the page http://www.netscape.com/ if you are using Netscape browser, or http://www.microsoft.com/ if you are using Microsoft browser. If you are using other browser, you should consult with the providers of your browser on this topic.

Privacy Statement
Our main objective is to protect your privacy. We have taken all measures within our technological and economical reach to secure your privacy as well as ours. With the only limitation of technological resources that are available to us, we attempt to transmit in the most secured way the information from your computer to our servers. Except the information that you send us via email our server encodes the information assuring that all the transactions done through the Internet stay private and between the corresponding parties only.

Accepting the Terms
By using our Site, You are manifesting your acceptance with our General Terms and Conditions. If you do not accept them, please do not use our Site. In case there are changes in our Terms and Conditions, if you continue using our Site after the implementation of any change in the present policy, it will be understood that You accept those changes

Policy of Refunds and Exchanges

If you are not satisfied with the product/s we have sent, you can ask for the product/s to be change or refund of the money within ten days after the shipment was delivered. We need you to contact us and tell the reason why you need to change the products or the money refund in order to authorize the exchange or refund. At that moment we will assign you a claim number. Please do not send us back any product before contacting us.

The refund of money involves the merchandise value only, and it must be kept preserving its original state, avoiding being used. The delivery costs will be paid by the client.

The exchanges will be payed before being delivered, we will not receive charges or packages without paid postage.

The products made to measure cannot be exchanged or refunded except in case of quality or design failures.

The professional saddle-seats are 10 years warranted, in all cases, they must have a normal use and a suitable treatment. The remnant saddle-seats are 5 years warranted and it will be taken into account the same requirements of use and conditions.

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